Purchasing Sessions and Bookings 

• Session purchases must be made on-line. 

• When you purchase your session, you will be contacted within 48 hours of your purchase to confirm your scheduled sessions

• Administration will contact you 48 hours prior to your session to confirm you will be attending.

Payments 

• All payments must be made in full on-line. 

• All payments must be made in full prior to any sessions being undertaken. 

• Any payment agreement reached between The Village Health & Wellness and clients regarding payment plans must be agreed upon prior to starting personal training sessions in writing. The first payment must be received by The Village Health & Wellness prior to scheduling first personal training sessions.

Session Cancellations

• We require a minimum of 24 hours’ prior notice of any cancellation of any Personal Training sessions. If you do not provide a minimum of 24 hours’ prior notice, you may lose that session and no refund will be made to you.

• Any rearranged cancelled sessions will be at a time mutually agreed between you and the Personal Trainer. 

• If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made. 

Expiry and Extensions

• All Personal Training packs purchase options have a 30 day expiry, after which time any unused sessions will be lost and no refund will be made. This is to ensure we deliver all your required sessions to enable you to achieve your goals. 

• You may extend Personal Training packs for between one month and 12 full calendar months for the following reasons only: 

  • Pregnancy 

  • Serious illness 

  • Serious injury 

• To extend your Personal Training packs you must contact administration. we may ask you to provide proof of pregnancy, serious illness, or serious injury. 

• Any other extensions are entirely at the discretion of the Personal Trainer 

• Your Personal Trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP should any medical condition arise. Refunds 

• If for any medical reason you are no longer able to complete any Personal Training sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof from your GP. 

• If you choose to discontinue training for any reason other than serious injury, pregnancy, or serious illness you will not be entitled to a refund. 

• Any other refunds are at the discretion of the administrative department.

Small Group Training Sessions: 

• Small group sessions are thirty minutes. 

• All participants must RSVP and pay before the date of the group session.